FAQ

Quality of Japanese Green Tea by Robertson Shizuoka

Superior Quality Standards

Is the Green Tea supplied from Robertson Shizuoka of really superior quality standards?

Robertson Shizuoka supplies Japanese green teas from the sources which has large, medium and small size operations and also directly from tea farmers. The suppliers collectively have several years of experience with precise skills and operate very clean facilities which have certifications like ISO 9001: the quality management Systems. ISO14001: the environmental Management System, US National Organic program (NOP) USDA and OCIA compliance which is very important in a time when there is concern for food safety. We work closely with the Japanese green tea source from Shizuoka, Japan in an effort to bring our valued customers superior quality products.

Low Prices for Finest Quality

How can Robertson Shizuoka offer such low prices for finest quality Japanese Green Tea?”

Robertson Shizuoka supplies Japanese green teas from the sources which has large, medium and small size operations and also directly from tea farmers. The suppliers collectively have several years of experience with precise skills and operate very clean facilities which have certifications like ISO 9001: the quality management Systems. ISO14001: the environmental Management System, US National Organic program (NOP) USDA and OCIA compliance which is very important in a time when there is concern for food safety. We work closely with the Japanese green tea source from Shizuoka, Japan in an effort to bring our valued customers superior quality products.

Any other Product Adultration

All the tea leaves used in Japanese Green Tea supplied by Robertson Shizuoka are grown only in the Shizuoka region of Japan. The green tea from Shizuoka is packaged from consistently cultivated quality tea leaves using the fine art and science of creating finished green tea. It is believed that the tea cultivation and production in Shizuoka region began during the Kamakura Period (1185-1333). The result of centuries of accumulated blending and processing wisdom and mastery is evident in each new cup of green tea from Shizuoka. Due to rich experience of tea cultivation and processing in Shizuoka, it is believed not to mix with the teas from any other regions.

Choosing a Japanese Tea

Healthy Nutrients

Does tea supplied by Robertson Shizuoka content healthy nutrients?

Japanese Green Tea content Catechin and is believed to work to remove free radicals (activated oxygen) for improving the immune system, ageing, wrinkles and general health. Robertson Shizuoka supplies Japanese green tea (Premium Sencha and Matcha ) contain the high levels of Catechin, It is also believed that Japanese Green tea is effective for reducing the cholesterol, fat and keeps body refreshed. Our tea being Japanese Green Tea also has Amino Acid-Theanine which helps relaxing the mind, allowing focus on the given task. Vitamin C, Catechin, and Vitamin E present in Green tea work together to enhance immune function. These three nutrients also help to make your skin more beautiful by reducing blemishes, wrinkles and sun damage.The mild caffeine in Japanese Green Tea has been found to increase cognitive performance, alertness and energy. It can also help with weight loss through its stimulating and mild diuretic effects. Moreover it is rich in minerals like manganese, calcium and potassium which help to regulate the heartbeat and build strong bones and teeth.

New to Japanese Green tea

I am new to Japanese Green tea, what kind of Japanese tea should I choose to start with?

There are several brands and kinds of Green Teas are available in the market. But choosing a right kind and brand is a challenge for everyone and especially for the beginner. To begin with, Robertson Shizuoka would propose Premium Sencha and Genmai Matcha in everyday consumption. It is highly recommended to drink 2-5 cups of Green Tea to get the health benefits as mentioned in 2.1. The Premium Sencha and Genmai Match does not add any bitter test and give refreshing effects if brewed adequately for 3-4 minutes at 80-90 deg C.

Shipments / Delivery Information

Shippment Cost

What is the shipping cost when I order the Japanese Green Tea from Robertson Shizuoka?

We do not charge any additional shipping cost to our customer. The total cost is built in the price but there is a requirement of minimum order quantity

Options Number of Teabags Remarks
Premium Sencha Genmai Matcha
Option-I 60 60 Preferred
Option-II 90 30
Option-III 120 0

Shippment Arrival

How long does it take for my shipment to arrive from the date of placing the order?

Once you placed the order, we will usually acknowledge the order within 2 days. Generally, the delivery time is 14 business days from the day of confirming the order. But the delivery time may vary and is different for each destination, depending on the courier/postal service and customs condition in each country. Although it is infrequently that customs check our shipment to you, in this case, it will need about another one week.

Package not Arrived

What should I do if my package has not arrived even after 14 days from the estimated delivery period?

Please contact us through email with the details like your order number and date. We will check and provide you with all the information and make sure that the shipment is delivered to you.

Taxes

Do I need to pay any taxes after placing an order with Robertson Shizuoka?

Robertson Shizuoka ships worldwide from Singapore where we are located. So you do not need to pay any taxes when you place an order with us. However if you live in a country that happens to impose a customs duty, you may have to pay it in your country.

Order / Payment Methods

Payment Methods

What are the payment methods for ordering the Green Tea from Robertson Shizuoka?

We accept payments by VISA, MasterCard both credit and debit cards. Unfortunately, we do not accept cash or personal cheques. Our checkout procedures are authorized through PayPal. PayPal is the most reliable account settlement company in Singapore and process our online credit card payments to provide secure transactions for our customers.

Password / Account Information

Forget my Current Password

How can I request a new password if I forget my current password?

When you forget your password, please request a new one easily. Just click on the link “Password forgotten? Click here.” The new password will be sent to your email address registered to our web site. Then, you can also change the password to one that you can easily remember. For more information, please consult Conditions of Use

Never Received an Email for Password

Although I requested a new password, I never received an email from Robertson Shizuoka with new password. What should I do in such case?

Occasionally these emails are blocked by Anti Spam software or something at your computer or provider’s email service. This happens because these emails are automatically generated and therefore your Anti Spam software or provider’s email service thinks it is spam or junk mail and blocks the email. In such case you may follw the options like informing us by email, checking your PC, or ask your mail provider. As soon as you let us know, we will send you a new password as soon as possible. Please go to Contact Us

Can't Log In with New Password

Although I entered the new password to log in, Robertson Shizuoka’s website, but it does not allow me to log in with the new password. What should I do?

While you logging in, please enter the ID (registered email address) and password (case sensitive) carefully. Also be careful with different alphabet and digit (ex. 1 and i). Please try to log in a few times; usually the password or ID was just entered incorrectly. In the unlikely event that you still can’t log in, we are willing to recreate your account. Please don’t hesitate to contact us.

Need to Update my User Account Information

Can I update my user account information (email address, home address, address book, and so on) on the Robertson Shizuoka’s website?

Yes, you can view your account info, including your order history, as well as change your email, password, or home address or add a new shipping address to your address book by clicking here (Account Info) or “My Account Info” on the bottom left side of our main home page.
If you prefer, we are happy to update your account info for you. Please let us know so that we can help you out.

Brewing of the Japanese Green Tea by Robertson Shizuoka

Brewing Japanese Green Tea

Do you have some hints on brewing the perfect cup of Japanese green tea received from Robertson Shizuoka?

Please click How to Brew to take you to the page respective page

Water that is Best for Brewing Japanese Green Tea

Do you recommend certain kind of water that is best for brewing Japanese green tea received from Robertson Shizuoka?

Please click Water Quality to take you to the page respective page

Best Water Temperature for Brewing Japanese Green Tea

Do you recommend certain range of water temperature that is best for brewing Japanese green tea received from Robertson Shizuoka?

Please click Infusion Water Temperature to take you to the page respective page

Best Water Heating Equipment

Do you recommend certain type of water heating equipment that is best for brewing Japanese green tea received from Robertson Shizuoka?

Please click Heating the Water-Different Equipments to take you to the page respective page